Dornier 328 - 10-year heavy maintenance meets customer requirements in full

RUAG Aviation successfully completed a 10-year inspection on an African based Dornier 328-300 business jet, finishing the project on schedule, within budget, and to full customer satisfaction. The major check was carried out at the Dornier 328 Service Centre in Bern. Full transparency and a quick and reliable turnaround time remain essential criteria for the Nigerian customer, Air Peace. 24/7 availability for communication throughout the project safeguarded customer support....

“We are confident in RUAG as an MRO partner, as it is absolutely crucial for us to have a maintenance provider we can rely on: one that understands how we do business and treats our timing and availability requirements with dedication,” says Alex Iheuwa, Director of Maintenance and Engineering for Air Peace.

When the Nigerian airline’s Dornier 328-300 was approaching its 10-year inspection, it turned to the proven Dornier 328 expertise of the specialists at RUAG Aviation in Bern, Switzerland, and the one-stop shop services they provide. “Our Dornier 328-300 serves as the private business aircraft of our airline’s owner,” he continues. “It was therefore essential for our MRO provider, and for their reputation, that the Dornier be completed as quickly as possible. We trust RUAG to prioritise quality and our interests.”

A landing gear overhaul for the Dornier 328, in December 2015, confirmed RUAG Aviation as a proven and reliable partner for Air Peace. RUAG succeeded in troubleshooting and repairing an issue with the nose gear that had confounded other providers. Specialists at RUAG followed-up the project with a full overhaul of the landing gear, supplying the Nigeria-based Dornier 328 with a loaner-set while the work was carried out. RUAG Aviation operates an in-house component shop for landing gear in Interlaken, Switzerland, specialising in Dornier 328 and ATR landing gear.

The business aviation service provider has an excellent reputation, in particular for heavy maintenance checks, C checks, modifications, refurbishments and turnkey package solutions. Top performance and an emphasis on customer support are viewed as contributing factors. “We are firmly committed to aircraft availability. Timely delivery is how we demonstrate that commitment,” affirms Simon Hafele, General Manager Site Berne, RUAG Aviation. “Absolute transparency in terms of both customer communication and project management is fundamental to fulfilling this promise.”